FT.com / Money - Fraud adds £44 a year to cost of insurance premiums

FT.com / Money - Fraud adds £44 a year to cost of insurance premiums: "The ABI also reported a rise in the number of claims which were dropped by consumers once insurers started asking them for more information."

Why can't the Financial Ombudsman Service ask for 'more information', a statement of truth for example, this what the Ombudsmen of Eire and the IOM do!