FOS continues to see inaccurate complaints from CMCs | News | Money Marketing

FOS continues to see inaccurate complaints from CMCs News Money Marketing

This is not a matter of "malpractice or attempts to take advantage of consumers", it is a case of hysteria generated by yet another "come and get your dosh" campaign in the media and of course public announcements by the FSA and the FOS.
Since 2004 I have seen at first hand what firms have to put up with when assisting them with complaint handling workloads which often make them 'wobble' under the pressure from misguided customers and incompetent CMCs, whether it is a direct complaint or one handled by a third party the confusion is rife and of course if the firm tells the consumer or CMC that the complaint is invalid because there is no such product in their name then the FOS will invariably be the next step whether there is merit or not. The day the FOS charges a refundable fee for looking at complaints is the day when spurious complaints will decline rapidly.
I have to say this is the first time that I have seen the FOS use the word 'spurious'!